Frequently Asked Questions

Frequently Asked Questions

Common questions about MS Electronics & Electricals Industries Pvt. Ltd. (MS Factory Group), our LED lighting products, and how we work with dealers, contractors, and government buyers across Nepal.

What products does MS Factory Group manufacture?

We manufacture LED street lights, LED flood lights, solar street lights (integrated and semi-integrated), high mast poles, stadium mast poles, high bay lights, LED panel lights, and LED COB lights, all designed and produced at our factory in Tilottama, Rupandehi.

Are your products certified?

Yes. Our products hold RETS certification (NEPQA-2015), ISO 9001:2015, CE certification, and NEA approval, and qualify for "Made in Nepal" (Swadeshi) status. See our Certifications page for details.

Do you supply for government tenders?

Yes, we regularly supply LED street lighting, high mast poles, and solar lighting for municipal, sub-metropolitan, and rural municipality tenders across Nepal, and can provide manufacturer's authorization letters and compliance documentation as required.

What warranty do you offer?

Our products typically carry a 2 to 5 year manufacturer's warranty depending on the product line, covering manufacturing defects. See our Terms & Conditions and Refund & Return Policy pages for full details.

Can I get wholesale or dealer pricing?

Yes. Prices shown on the Site are standard retail reference prices. For wholesale, dealer, or bulk/tender quantities, contact us directly at +977-9809858019 or info@msfactorygroup.com for a customized quote.

Do you provide installation services?

We provide installation and after-sales support for high mast poles, stadium lighting, and street lighting projects, and can coordinate with contractors for large-scale municipal installations.

What is the typical lead time for an order?

Lead time depends on product type and order quantity. Standard stock items can usually be dispatched quickly, while custom-fabricated poles or large tender orders require additional production time. Contact us with your requirement for a specific timeline.

How do I request a price quote or technical data sheet?

Send your product requirement, quantity, and project details to info@msfactorygroup.com or call +977-9809858019. We can provide pricing, technical data sheets, and certification documents for tender submission.

What payment methods do you accept?

We accept bank transfer for most orders, with terms for institutional and tender payments arranged directly with our sales team.

Contact

MS Electronics & Electricals Industries Pvt. Ltd. (MS Factory Group)

Tilottama, Rupandehi (Butwal), Nepal

Email: info@msfactorygroup.com | Phone: +977-9809858019